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Author Archives: Rick Eutsler

Customer service exists to service customers

As I mentioned in the previous article on Customer Service, I used to just send defective sample products back for a complete replacement. But, after enough of the replacements also exhibited issues, some the same, some different, I changed my process and started dealing directly with the manufacturer’s …

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What to do when things go terribly wrong?

If you were to come hang out with me for a couple of days here in Lake Havasu City (anyone’s welcome to come over by the way!), you’d see that I wear a lot of hats. Here’s a short list: I review guns for various airgun related companies, I consult on quality control and customer service, I work …

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Getting on target with the Gamo Silent Cat

We are still looking at budget conscience airguns and in this article we’ll tackle the Gamo Silent Cat. This is a very popular airgun that promises a lot on paper. Let’s take a look and see if what’s on paper translates and delivers practical performance. Let’s talk aesthetics, features, and function The …

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Crosman’s little diamond in the rough

We are continuing our journey looking for budget airguns that deliver on accuracy and performance. Hopefully they deliver performance well above their price point. Today’s example started out as the Remington Vantage. It’s had a few changes and is now the Crosman Vantage. Let’s take a look. Not …

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Springers are there any worth considering?

If you’re new to airguns I certainly get the fact that you may not be ready to drop $600 to $1000 on a PCP airgun setup. Heck, there are are old time airguners that are not interested in ever going PCP just because the startup costs just don’t jive with their shooting needs. So what options does …

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Making the Switch

The idea of switching to, or at least incorporating, airguns into a person’s shooting repertoire, was a topic of many discussions at SHOT SHOW this year. In fact, I’ve been taking several calls each week from folks that are rimfire and center fire shooters asking me; “what’s the best airgun to use …

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SHOT SHOW 2014 – Day 4 – Big Bores, Big Scopes, Big Booms

Coming out to SHOT each year has become a tradition now. It is THE place to see all the major, and most of the minor, players in the airgun industry. In this final article were going to cover as much as we can to try and wrap things up. Bigger is ALWAYS better Its one thing to see it in …

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SHOT SHOW 2014 – Day 3 – Umarex Fuel and Action Pistols

I was able to squeeze in a little time this morning over at the Umarex Booth. These guys are not only a bunch of fun, they are passionate about airguns. While last year they really pulled out all the stops with their new line of breakbarrels, this year its all about Action Pistols. Whats an …

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SHOT SHOW 2014 – Day 2 – Crosman Nitro Piston 2

An American made Breakbarrel? I received a press release a few days before SHOT 2014. It was an answer to a long overdue wish for me and many other airgunners. Crosman, located in New York, has been quietly moving more and more manufacturing and assembly processes to the states. This is good news …

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SHOT SHOW 2014 " Day 1 – Quiet Energy, New PCPs from Hatsan USA

So heres the big news for day one. Im a huge fan of Hatsan PCPs for a lot of reasons. They are rugged, accurate, and are priced aggressively. The ONE thing that I dont like about the Hatsan PCPs is that theyve always been really, really loud. Theyve never been what you could …

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