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Issue Resolution

Have a Problem? We Can Help

We are sorry that there is a problem with your order. Please follow the email guidelines below and we will happily work with you until the your problem is solved.


  • Your patience is appreciated as we work with you to solve the issue. We try our best to be mistake free, unfortunately sometimes mistakes occur. Use of vulgar language is inappropriate. Email containing vulgar language is deleted and response will not be given under these circumstances.
  • Our company focuses on providing the best customer service available. You can expect your issue to be handled in a personal manner by customer service representatives who take pride in their jobs and would like to help you within the restrictions and limits of our company. Our customer service reps will treat customers with respect and they expect the same treatment. They are allowed to warn the customer and to disconnect phone calls which involve insults. If you feel the rep you are working with is unable to solve the issue, please ask to speak with his/her supervisor. We know mistakes can be frustrating. We place a high priority on customer care, and will work with you until your issue is resolved.

For a FASTER RESPONSE, please include the following info:

  • Full Name used when order was placed
  • Order Number (found in the subject line of your confirmation email)
  • Email Address used when order was placed

Email us at

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Get free shipping on all orders over $179! When your order qualifies, choose Ground Shipping during checkout. Available to customers who ship their orders in the lower 48 states.

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Same Day Shipping

Order by 12pm MST (2pm EST). Items in stock at our Utah warehouse will ship the same day. Some restrictions apply.

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Free Pellet Tin

Add any 8 tins to the cart & 2 will be free. Mix & match or order all the same, either way you get the two lowest priced tins for free.
Pellet Promo - Buy 8 & Get 2 Free