Depending on the shipping method you chose, your approximate delivery
time will vary. If your items are in stock, they usually ship out the
next business day from when you ordered, however order processing can
take up to two days. If you choose Standard Shipping your total delivery
time should be 1-2 business days processing time, plus 3 to 7 business
days (shipping time). In other words, you could expect your package to
be delivered within 4 to 8 business days of placing your order.
If you choose Three Day Shipping, 3 business days, your
total delivery time would be 1 day + 3 business days (shipping time).
In other words, within 4 business days. Please also keep in mind that
there is no weekend delivery.
If you ordered Next Day Air, allow 1 business day for
processing. If you order Friday-Sunday, your order will be processed Monday
and shipped either Monday or Tuesday. The package should arrive 1 business
day later, or 2 business days total. Please also keep in mind that
there is no weekend delivery.
If you choose 2nd Day Air (2 business days) your total
delivery time should be 1 day + 2 business days (shipping time). In other
words, within 3 business days
If you feel your order is delayed, email
us and we will do our best to give you an approximate delivery date.
If delivered by USPS, the box may at your local post office. Or your UPS
notification (usually left in your mailbox) may have been lost or removed
by accident, so you may want to contact your courier directly.
Tracking numbers.
There are no tracking numbers provided for USPS First Class Mail or 3-day
USPS Priority Mail.
If you selected UPS or Fed Ex delivery, you should obtain an automated
tracking email within 4 days after order. If you do not receive the email,
you may obtain a tracking number by selecting the tracking link from our
email page. Please wait 3-4 days after
ordering to request a tracking number.
You receive a tracking number upon request. Tracking numbers are available
2-3 days after your order has been shipped.
A. We offer several shipping
options. If your order is time sensitive we suggest choosing One or Two
Day service at checkout. Remember, items in stock usually ship out the
next business day from when the order is placed, but order processing
can take up to two business days. You can calculate how much shipping
will cost by putting the items you want in the shopping cart and then
filling out the first page of the shopping cart. Simply choose the method
of shipping you want and click next. Then look on the right hand column
and you will see the shipping total. You will not have to give out your
credit card number or email address to get a shipping quote nor are the
addresses and names stored by our system.
Please remember if you refuse a shipment
because you no longer want the items that shipping is not refundable.
If you have used the 'shipfree' coupon to receive free ground shipping
a restocking fee of %5 will be applied to your order to cover our cost
of shipping and handeling.
Daisy Products are warranted for one year. Send all Daisy products
which need repair directly to Daisy to avoid delays.
Daisy Customer Service number is 1-800-643-3458.
Mailing Address:
Daisy Outdoor Products
400 W. Stribling Drive, Rogers AR 72757.
RWS products have a limited lifetime warranty.
All Waranty issues pertaining to RWS, S&W, Colt, Berretta, and some
Walther products are now handled by Umarex USA. Please contact Umarex
by phone to obtain information on where to send your product for repair.
Umarex Customer Service number is 1-479-646-4210
Mailing Address:
Umarex USA
6007 So. 29th St.
Fort Smith, AR 72908
Crosman, Benjamin Sheridan, Walther, and Remington Products are
warranted for one year. Send all products which need repair directly to
Crosman to avoid delays.
Crosman Customer Service number is 1-800-724-7486
Mailing Address:
Crosman
Routes 5 & 20
East Bloomfield, NY 14443.
Tech Force and BSA Airguns Products which need
repair should be returned directly to Compasseco, Inc.,
Customer Service number is 502-349-0181.
Mailing Address:
151 Atkinson Hill Avenue
Bardstown, KY 40004.
Gamo and BSA Scopes Products have a limited lifetime warranty.
Send all Gamo products which need repair directly to Gamo to avoid delays.
Gamo Customer Service number is 1-954-581-5822.
Mailing Address:
Gamo USA
3911 S.W. 47th Avenue
Suite 914
Ft. Lauderdale, FL 33314
Beeman Products have a limited lifetime warranty. Send all Beeman products
which need repair directly to Beeman to avoid delays.
Beeman Customer Service number is 1-800-227-2744.
Mailing Address:
Beeman Precision Airguns
5454 Argosy Drive
Huntington Beach, CA 92649.
European Amerian Armory Products are warranted
for 1 year. Send products which need repair directly
to European American Armory to avoid delays.
Inquiries:
EAA
P.O. Box 560746
Rockledge, FL 32956-0746
Voice:
Tel. (321) 639-4842
Fax: (321) 639-7006
Service & Repair:
411 Hawk Street.
Rockledge, FL. 32955
Due to the rough and tumble nature of airsoft, we will not take returns
on guns that have been modified, upgraded or have simple cosmetic damages.
We also ask that you try to go through the manufacturer before us as well.
When you are returning an airsoft gun you must remember to include all
items and documentation. This may include a sling, speed loader, magazine
or shells, return information, manual, cleaning rods, batteries, chargers
and adapters. If you do not return all the items that have come with the
product it will be IMMEDIATELY rejected and sent back to you.
Aftermath Products carry a 30 day Warranty.
Send any products which need repair directly to Aftermath at:
Telephone (954)302-1084
Fax (954) 581-3165
Mailing Address:
Aftermath Airsoft
1475 South Sam Houston Blvd
Houston, Missouri 65483
Echo 1 USA Products carry a 30 day Warranty
on the gear box only. Their warranty excludes, cosmetic damage, damage
to accessories or damage to magazine, clips, sling and batteries. You
must contact them directly before warranty will be fulfilled.
Email info@echo1usa.com
Game Face Products carry a 30 day Warranty directly
through us, the seller.
http://gamefaceairsoft.com/
Caspian Arms WE, ICS, Olympic Arms, Special
Weapons and TSD Sports and TSD Tactical are handled under TEAM SD. They
carry several different makes of guns under there warranty that correspond
by brand.
30 Day Warranty on TSD Sports, ICS, Olympic Arms and Special Weapons
60 Day Warranty on TSD Tactical
You must contact them directly before warranty will be fulfilled.
UTG (Under the Gun), also known as Leapers,
Carries several different warranties on there guns. To find out which warranty
fits your gun check to see where it was made. They will either be made in
the USA, Taiwan, or China and the warranty is as follows:
120 Day Warranty on guns made in the USA and Taiwan 30 Day Warranty on
guns made in China
Telephone (734) 542-1500
Fax (734) 542-7095
Mailing Address:
32700 Capitol Street, Livonia,
MI 48150, U.S.A.
We do not accept returns on any Tactical Gear if it has been used or worn.
The only time we will be able to take it back for a refund or an exchange is
if the item is defective. Defective constitues broken stitching only! If damage
has occured because of use or test fitting the user is liable for the damage
and we will not replace the item.
A. Yes. As long as the product is in new, unused condition, Echo Commerce,
LLC will accept returns. Shipping charges are not refundable. If, for any
reason, your order does not arrive in premium condition or you are not completely
satisfied with any of our products, simply return them to us within
30 days from delivery date for a prompt, courteous replacement,
exchange or refund. A 15% restocking fee applies if the item did not arrive
damaged or defective, and with the exception of defective goods, only items
in new, resellable condition will be accepted. The restocking fee will be
waived if the item is exchanged for merchandise of equal or greater value.
Returned items are inspected before refunds are issued. Shipping
charges are not refundable any under circumstance. However, if
you receive a defective or damaged item, we will replace or exchange the
item within 30 days at no additional cost to you. Note: our return policy
on EAA items is different from our normal policy. Please
click here to read the policy.
Please click here
to read our return policies, and email
us for an RMA number. Items that have been used and are not defective
can not be returned under any circumstance. Please read our policies thoroughly
before requesting and RMA.
A. You may pay by cashier's check or money order, but we do not ship C.O.D.
Please email us with a list of items that you wish
to buy so we can email you back with a total and payment instructions. If
you pay by check please expect to wait up to 10 days for the check to clear.
You can pay by PayPal, as long as we ship to a Paypal confirmed address. You can check whether your address is confimed by viewing your profile in you Paypal account. Just select PayPal as the payment
option during checkout.
Please include the full name and e-mail used when ordering, your order
confirmation number or the last four-digits of the credit card used when
ordering and a brief explanation of what is missing or damaged. We will
respond with a resolution within 24-hours during the work week.
A. Yes please call us at 866-477-GUNS (4867) to speak
to a representative. This is an order line. Please call us at this number
to place your order or if you have questions before you order. If you
have customer service inquiries, please email us
after reviewing our FAQ page. If you still have questions, feel free to
call and we will help you to the best of our ability.
. We usually respond to all e-mail inquiries
within 4 hours during the business week regular office hours. After hours
messages are returned the following day.
A. Our offices and main warehouse is based in Draper, Utah. We also occasionally ship from warehouses in Texas,
Florida, Kentucky, Ohio, California, and New York. If you wish to contact
us by mail, please mail all correspondence to:
Echo Commerce, LLC
12453 S 265 W Suite F
Draper, UT 84020
A. Yes, please call 866-477-GUNS (4867). This is an order
line only. We strongly encourage you to email us
with customer service issues such as returns, tracking numbers, etc.
