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Home > Frequently Asked Questions  Frequently Asked QuestionsBefore you email or call, please review our FAQ page. Many answers to
your questions can be found here.
| Q. What
is the status of my order and when should I expect it to arrive?
Depending on the shipping method you chose, your approximate delivery
time will vary. If your items are in stock, they usually ship out the
next business day from when you ordered, however order processing can
take up to two days. If you choose Standard Shipping your total delivery
time should be 1-2 business days processing time, plus 3 to 7 business
days (shipping time). In other words, you could expect your package to
be delivered within 4 to 8 business days of placing your order.
If you choose Three Day Shipping, 3 business days, your
total delivery time would be 1 day + 3 business days (shipping time).
In other words, within 4 business days. Please also keep in mind that
there is no weekend delivery.
If you ordered Next Day Air, allow 1 business day for
processing. If you order Friday-Sunday, your order will be processed Monday
and shipped either Monday or Tuesday. The package should arrive 1 business
day later, or 2 business days total. Please also keep in mind that
there is no weekend delivery.
If you choose 2nd Day Air (2 business days) your total
delivery time should be 1 day + 2 business days (shipping time). In other
words, within 3 business days
If you feel your order is delayed, email
us and we will do our best to give you an approximate delivery date.
If delivered by USPS, the box may at your local post office. Or your UPS
notification (usually left in your mailbox) may have been lost or removed
by accident, so you may want to contact your courier directly.
Tracking numbers.
There are no tracking numbers provided for USPS First Class Mail or 3-day
USPS Priority Mail.
If you selected UPS or Fed Ex delivery, you should obtain an automated
tracking email within 4 days after order. If you do not receive the email,
you may obtain a tracking number by selecting the tracking link from our
email page. Please wait 3-4 days after
ordering to request a tracking number.
You receive a tracking number upon request. Tracking numbers are available
2-3 days after your order has been shipped. |
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| Q.
Do you ship to Canada?
A. No, due to the varying laws in Canada and problems we have had with
Canadian customs we do not ship to Canada. |
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Q.
How much is shipping?
A. We offer several shipping
options. If your order is time sensitive we suggest choosing One or Two
Day service at checkout. Remember, items in stock usually ship out the next
business day from when the order is placed, but order processing can take
up to two business days. You can calculate how much shipping will cost by
putting the items you want in the shopping cart and then filling out the
first page of the shopping cart. Simply choose the method of shipping you
want and click next. Then look on the right hand column and you will see
the shipping total. You will not have to give out your credit card number
or email address to get a shipping quote nor are the addresses and names
stored by our system.
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| Q.
What is the Warranty on my airgun?
Daisy Products are warranted for one year. Send all Daisy products
which need repair directly to Daisy to avoid delays.
- Daisy Customer Service number is 1-800-643-3458.
- Mailing Address:
Daisy Outdoor Products
400 W. Stribling Drive, Rogers AR 72757.
RWS products have a limited lifetime warranty.
All Waranty issues pertaining to RWS, S&W, Colt, Berretta, and some
Walther products are now handled by Umarex USA. Please contact Umarex
by phone to obtain information on where to send your product for repair.
- Umarex Customer Service number is 1-479-646-4210
- Mailing Address:
Umarex USA
6007 So. 29th St.
Fort Smith, AR 72908
Crosman, Benjamin Sheridan, Walther, and Remington Products are
warranted for one year. Send all products which need repair directly to
Crosman to avoid delays.
- Crosman Customer Service number is 1-800-724-7486
- Mailing Address:
Crosman
Routes 5 & 20
East Bloomfield, NY 14443.
Tech Force and BSA Airguns Products which need
repair should be returned directly to Compasseco, Inc.,
- Customer Service number is 502-349-0181.
- Mailing Address:
151 Atkinson Hill Avenue
Bardstown, KY 40004.
Gamo and BSA Scopes Products have a limited lifetime warranty.
Send all Gamo products which need repair directly to Gamo to avoid delays.
- Gamo Customer Service number is 1-954-581-5822.
- Mailing Address:
Gamo USA
3911 S.W. 47th Avenue
Suite 914
Ft. Lauderdale, FL 33314
Beeman Products have a limited lifetime warranty. Send all Beeman products
which need repair directly to Beeman to avoid delays.
- Beeman Customer Service number is 1-800-227-2744.
- Mailing Address:
Beeman Precision Airguns
5454 Argosy Drive
Huntington Beach, CA 92649.
European Amerian Armory Products are warranted
for 1 year. Send products which need repair directly
to European American Armory to avoid delays.
- Customer service can be reached at (321) 639-4842 Ext. 10
- EAA Corp.
402 Richard Road
Rockledge, FL 32955
Softair Direct Products carry a 30 Day Warranty.
Send any products which need repair directly to Softair Direct at:
- Telephone(415) 444 - 0520
- Fax(415) 962 - 0516
- Mailing Address:
SOFTAIR Direct
112 La Pasada Way
San Rafael, CA 9490
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Q.
If I do not like what I ordered can I return it for a complete refund?
A. Yes. As long as the product is in new, unused condition, Echo Commerce,
LLC will accept returns. Shipping charges are not refundable. If, for any
reason, your order does not arrive in premium condition or you are not completely
satisfied with any of our products, simply return them to us within
30 days from delivery date for a prompt, courteous replacement,
exchange or refund. A 15% restocking fee applies if the item did not arrive
damaged or defective, and with the exception of defective goods, only items
in new, resellable condition will be accepted. The restocking fee will be
waived if the item is exchanged for merchandise of equal or greater value.
Returned items are inspected before refunds are issued. Shipping
charges are not refundable any under circumstance. However, if
you receive a defective or damaged item, we will replace or exchange the
item within 30 days at no additional cost to you. Note: our return policy
on EAA items is different from our normal policy. Please
click here to read the policy. |
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| Q.
How do I return an item?
Please click here
to read our return policies, and email
us for an RMA number. Items that have been used and are not defective
can not be returned under any circumstance. Please read our policies thoroughly
before requesting and RMA. |
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Q. Can
I pay by check, money order, PayPal or C.O.D.?
A. You may pay by cashier's check or money order, but we do not ship C.O.D.
Please email us with a list of items that you wish
to buy so we can email you back with a total and payment instructions. If
you pay by check please expect to wait up to 10 days for the check to clear.
You can pay by PayPal, as long as we ship to a Paypal confirmed address. You can check whether your address is confimed by viewing your profile in you Paypal account. Just select PayPal as the payment
option during checkout. |
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| Q.
There is an error on my order, what do I do?
A. If you notice an error was made on your order, please notify us immediately.
Please click here and choose orders from the
list on our email page
Please include the full name and e-mail used when ordering, your order
confirmation number or the last four-digits of the credit card used when
ordering and a brief explanation of what is missing or damaged. We will
respond with a resolution within 24-hours during the work week. |
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| Q.
Can I speak to a live person?
A. Yes please call us at 866-477-GUNS (4867) to speak
to a representative. This is an order line. Please call us at this number
to place your order or if you have questions before you order. If you
have customer service inquiries, please email us
after reviewing our FAQ page. If you still have questions, feel free to
call and we will help you to the best of our ability.
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We usually respond to all e-mail inquiries
within 4 hours during the business week regular office hours. After hours
messages are returned the following day. |
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| Q.
Where are you located?
A. Our offices and main warehouse is based in Draper, Utah. We also occasionally ship from warehouses in Texas,
Florida, Kentucky, Ohio, California, and New York. If you wish to contact
us by mail, please mail all correspondence to:
Echo Commerce, LLC
12453 S 265 W Suite F
Draper, UT 84020
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