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Returns

No Hassle Returns!
We want your shopping experience at Airgun Depot to be exceptional. We stand behind the products we sell and keep our returns process simple. If you're not satisfied with your order, you may return most items* within 30 days of purchase to receive a credit, replacement, or refund. We encourage our customers to inspect the contents of the package(s) and test the products right away to ensure plenty of time to take advantage of our 30-day money back guarantee. Please fill out the form below to request a return.

Free Return Shipping!

Airgun Depot will pay for the shipping fee associated with authorized domestic returns (within the 30 day guarantee period) on merchandise that is defective or arrived damaged in shipping. Please note that any original shipping charges are non-refundable.

Please follow these 3 easy steps to return a product:

Step 1:Fill out the RMA form. We will issue you a RMA# (Return Merchandise Authorization number) once the authorization is approved. Write the RMA# on the outside of the shipping box.
Step 2:Pack up the product(s) to be returned. Please return all products in their original packaging.
Step 3:Drop off the package at a FedEx location. You can call FedEx for drop off locations at 800-Go-FedEx or you can visit FedEx online at FedEx.com. Thatís it!
If you have any questions, please call 1-866-477-4867. Thank you for shopping at Airgun Depot.

* If you change your mind about your recieved order, you may ship any item in new condition along with the original packaging and accessories back for a full refund of the product.Products not returned in the original packing may be subject to a restocking fee. Products showing signs of user neglect may not be refunded or exchanged. Break barrel air rifles with barrels that are bent upward cannot be returned. Click here to see why. The following brands are not covered under our 30 day warranty policy and all returns and repairs must be done through the distributor or manufacturer: Echo 1 USA, Caspian Arms WE, ICS, Olympic Arms, Special Weapons and TSD Tactical/Sport Airsoft, Webley & Scott Airguns (click here for W & S return form).


RMA Request Form

Full Name On Order*
 
Order Number
 
Email Address*
 
Shipping Zip Code*
 
Reason for RMA Request* Defective
Wrong Item Sent
Changed Mind (item must be new, unused, and unopened)
Item was damaged in shipping
 
Please describe your reason for return in detail.
If the item was defective please describe the problem with as much detail as possible. If you were sent the wrong item let us know which item we sent.
 
What is the condition of the merchandise you wish to return?* New condition, unopened and unused
New condition, unused but packaging has been opened
Item has been used and is defective
Item has been used and is not defective (not returnable)
Defective upon receipt
Item was damaged in shipping
 
Do you have all of the original manufacturer paperwork and packaging that came with your item?*
Yes
No
 
Are you returning for credit or for a replacement?* Replacement, I would like the same item as I originally ordered
Replacement- I would like a different item
Refund- Please issue a credit to my card. (We do not accept returns for non-defective merchandise that has been opened and used. Please do not ask us to do so. Shipping is non-refundable)
 
If you would like a different item please list the sku and product name below. If there is a difference in price we will charge or credit the card we have on file.
 
Terms- Please read & check below*
I have read and understand Airgun Depot's Return Policy listed here.
 
I acknowledge that used merchandise that is not defective can not be returned
 
I understand that submitting this form does not guarantee that an RMA number will be issued and that any returns shipped to us without an RMA # written on the outside of the box will be refused.
 
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