Customer Service

Thank you for checking out Airgun Depot, your source for quality bb, pellet, airsoft & blank guns since 2002. From the very first day our goal was to provide airgunners a great resource to view and purchase a much broader selection of high-end airguns that were not available in "brick and mortar" sportman's stores. We have worked hard to maintain that promise to our visitors.

You'll find helpful information to make your shopping experience as easy as possible. Thanks again for checking us out and happy shooting!

• For Order Staus questions including tracking numbers use our Order Status System.
• For questions about your order or general product information, please email us.
• For RETURNS or EXCHANGES please use our RMA Form.
• For any other questions, please review our FAQ page. Many answers to your questions can be found there.

Shipping

• FREE SHIPPING - We cover the cost of shipping on all orders of $179 or more to destinations within the continental US (lower 48 states). Enter FREESHIP in the coupon box at checkout.
• Your package may be shipped by either Fedex or UPS, depending on which warehouse ships your order.
• You may be contacted if the Bill To/Ship To address are different on your order.
• Orders placed by 12 pm MST will ship the same day. Some restrictions apply. See full details here.
• All packages containing airguns will ship Adult Signature Required (Packages containing airguns and airsoft guns must be received by persons 21 years or older).
• It's up to YOU to know the laws in your state, county and city and to fully comply with them. The following are examples of some state and local restrictions governing airguns and airsoft guns: Airguns are restricted in: New York City, NY, its boroughs (Zip Codes 100xx-104xx and 111-114xx, 116xx), New Jersey, Michigan (certain products restricted but not all), Chicago IL and Washington DC.
• We cannot ship co2 or blank ammo to Puerto Rico, Guam, Alaska, Hawaii, overseas, or anywhere requiring air shipment.

Ground Transit Map

Same Day Shipping

Airgun Depot is happy to offer same day shipping of your order if placed by 12pm MST (2pm EST) . If all items ordered are in stock at our Utah warehouse your order will ship the same day. Orders placed on Saturday and Sunday will ship Monday. We ship 90% of our orders from our Utah warehouse. Items shipping from our other warehouses usually ship the same day or the next business day.

Some issues that can delay your order:

• Incorrect Billing or Shipping Address- make sure your billing address is correct and that you don't accidentally reverse the billing and shipping addresses.
• Order Verification- if we have to take extra steps to verify your order this could prevent your order from shipping same day. Please make sure you provide a contact number where you can be reached.
• Out of Stock Items- Though we do our best to keep the website updated, occasionally some items sell out. If an item is out of stock we will notify you of the expected shipping date.
• Restricted Addresses- Some state and city laws prevent us from shipping into some locations. Please make sure your city or state is not restricted. If your home is in a restricted area and you wish to have your order shipped to an address that is not restricted, be sure to check with your local law enforcement to confirm it is legal to own and operate an airgun where you live.

Tracking numbers will be available after 6 pm MST. Your tracking number will be emailed to you or you can check the status of your order manually.

Safety

Airguns are designed for use by experienced shooters. Misuse or careless use may result in serious injury or death. May be dangerous up to 300 yards. FOR AGES 18 YEARS OR OLDER

Our High-powered airguns are recommended for use by those 18 years of age or older. Read all instructions before using. The purchaser and user should conform to all laws governing the use and ownership of airguns in their local area.

• We cannot and WILL NOT sell to minors.
• All airsoft guns must be shipped with a 1/4" blazing orange tip, no exceptions.
• All packages containing airguns will ship Adult Signature Required (Packages containing airguns and airsoft guns must be received by persons 21 years or older).
• It's up to YOU to know the laws in your state, county and city and to fully comply with them. There are several state and local restrictions governing airguns and airsoft guns.
• See our Airgun Safety and Policy pages for more information.