Available Mon-Fri 7am-3:30pm MST
- Full name used when your order was placed.
- Order number (found in the subject line of your confirmation email)
- Email address used when your order was placed.
Most inquiries are answered within the same business day (usually within 1 or 2 hours), but please allow us a 24 hour turn around time.
We're sorry that there is a problem with your order. Please follow the guidelines below and we will happily work with you until your problem is solved. Please note:
- Your patience is appreciated as we work with you to solve the issue. We try our best to be mistake free, unfortunately, sometimes mistakes occur. Use of vulgar language is inappropriate. Email containing vulgar language is deleted and response will not be given under these circumstances.
- Our company focuses on providing the best customer service available. You can expect your issue to be handled in a personal manner by customer service representatives who take pride in their jobs and would like to help you within the restrictions and limits of our company. Our customer service reps will treat customers with respect and they expect the same treatment. They are allowed to warn the customer and to disconnect phone calls which involve insults. If you feel the rep you are working with is unable to solve the issue, please ask to speak with his/her supervisor. We know mistakes can be frustrating. We place a high priority on customer care, and will work with you until your issue is resolved.
If you have a problem, call us at 1-866-477-4867 or email us at
- For Order Status questions & tracking numbers use our Order Status System.
- For returns or exchanges, please use our RMA Form.
- Sponsorship, advertising and donation request form.
- For product inquries, email us at .
- For a price quote, email us at .
We do not have a store front at our location, but we are very happy to set an order aside for you available for pick up. If you would like to get a pick up order set up, please call in your order at 1-866-477-4867 so our system does not charge you shipping. All store pick ups will be done between 9-5 Standard Mountain time. Please have a photo ID ready upon pickup to confirm we have the correct order in line for our customers.
For order status questions including tracking number requests, please use the order status system> Check Order Status
Please allow 12-24 hours before using the Order Status System. If no results are shown it simply means your order has not been imported into our system yet.
If you placed your order over the weekend, Order Status results will be available on Monday afternoon.
If you still have order status questions, email us at [email protected].
12453 S 265 W Suite F
Draper, UT 84020